Own rich first-party data

Know your customers better

How well do you know your customers? Norbit helps you learn more.

Know your customers better

Norbit provides you with real-time data of your customer’s behaviour, retailer performance and centre visitation in intiutive dashboards matched with the tools you need to keep customers coming back. Gain invaluable insights on reward redemption, campaign results, notification open rates and app activity. If analytics isn’t your bread and butter, you’ll appreciate our responsive graphs and automatically generated EOM reports.

Do more with your Norbit data

Use your Norbit database for business-wide decision making. Our software can integrate with various client relationship management tools and email marketing softwares. Tag your ‘app’ contacts as they are transferred to your CRM and watch your business insights become more comprehensive.

Report Overview
Access all your data in real-time in one place. See who’s active, what campaign worked, who did what and easily generate reports.
Intelligent Insights
Data is useless if it relies on complex analysis. Clear reports make using data as simple as possible. Need a specific report? We can set them up for you.
Complete Customer Profiles
Relevant marketing and engaging incentives encourage users to share more about themselves. More personal data enables more personailsed marketing.
Customer Behaviour
Use data to spot trends or learn about individual habits. Which category is most engaged with, what content works best, when and where customers visit and more.
Performance Tracking
Track KPIs and goals. See how your performing at a program level, per campaign, monitor customer engagement, retailer participation and budgets.
Closed Loop Reporting
Record all the transactions your customers complete through the platform. Discover who did what where, when, and how often.
Case Study

Customer success stories

Our clients are getting the most out of our products.

The Norbit Augmented Reality...
Augmented reality (AR) has come a long way in recent years, now being used...
The Power of Push Notifications
Push notifications enable you to keep in touch with your audience in a...
FAQs

Frequently Asked
Questions

What data does Norbit collect?

Everything that a customer does in the app is recorded. This includes biographical information – name, email, gender, date of birth, postcode, suburb, and profile picture (others can be added at request).

 

The app records where individuals have shopped, what deals/offers/prizes they have engaged with, and all activity in the app (including milestones reached, referrals, feedback, and sharing to social media).

 

It also captures which retailers are most shopped at, which offers were redeemed at each one and at what time.

What can the data be used for?

Norbit allows you to view and build detailed user behaviour, and use this information to build customer segments. This allows you to offer the most personalised and relevant information and promotions to each, driving engagement and loyalty to your brand.

 

You can also use the data to show your stores what has been working, and show them specific campaign results for their store.

 

Download the data and upload it to your other marketing channels, including email marketing and social media advertising targets.

When can I access the data?

All data is yours. You can download all the data at anytime with the click of a button.

Is customer data protected?

Yes, we only collect what’s needed for the app and provide many control setting for the users. They choose what to share and opt in to using the app. No financial data is required or kept on the system.

 

We utilise AWS hosting, which is PCI compliant and has the following ISO certifications:

ISO 9001
ISO 27001
ISO 27017
ISO 27018

 

AWS is also GDPR ready, read more here.