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Alternatively, if you’d prefer to speak with someone, please contact us on 1300 382 411.

You can always visit our Help Center to find quick answers and support articles on how best to use Norbit.

FAQs

Frequently Asked
Questions

How do customers earn rewards?
Customers can earn rewards in a number of ways. These include simply visiting the store/centre, referring friends to the program, providing more biographical information about themselves, making purchases, reaching program milestones, providing feedback and sharing their experiences to Facebook.
What value do points have?
You have the ability to set points to the value you desire. Customers can use their points to redeem a reward, enter a competition or, to vote or donate.
Can I customise the rewards to a specific campaign?
Rewards can be customised to achieve your business objectives. Rewards can be vouchers, 2 for the price of 1, discounted services, free trials, stamp cards, or cross category campaigns.
Can I target my audience?
Norbit enables advance segmenting capabilities to ensure the correct people are receiving the correct messages. Segment based on demographic data, shopping days & times, app activity, interactions with specific rewards & competitions and more.
Does the app work on all smartphones?
For optimal performance, it is recommended that the app is used on: Android phones except Huawei phones with Android version 6.0 or later. iPhone all device models from iPhone 6s / 6s Plus to the current lates model if they are on iOS 11 or later.
How does a customer redeem a reward?
The redemption process is super simple. 1. Customer shows retail staff the reward they would like to redeem, 2. Customer presses 'Redeem' button & scans the stores QR code, 3. Customer shows staff the success screen prior to the discount or offer being applied. The inventory is managed automatically to ensure the offer disappears after the maximum number of redemptions.
Why should I choose Norbit?
Gain competitive advantage by knowing and rewarding your customers in the most effective way for them. Talk to them anywhere at any time and upload content in minutes. No need for long lead times, collateral costs or wastage.